Conclusion

Superior Towing has shown that a strong, modern system is needed to become and remain competitive within the industry; with the wide array of variables that go into the business, from jobs management to evolving technology and regulations, the company has relied on strong organizational skills to navigate the industry. In addition, the nature of the industry is that they are constantly working with expensive machines; namely, their own vehicles and those of the customers. Combined with their need to deliver quality service in a competitive time-frame, they make skilled drivers with quality training a necessity. 

In addition, partnerships with dispatchers are invaluable assets within this industry as each one can grow the scope of the company’s business significantly. Finally, this case has also shown that improvement to risk management can itself be a strong driver of growth and opportunity, as protection from damaging situations is every bit as important as making enhancements.