Table Of Contents

I.     Title Page 

        A. Project Contributors 

II.     Acknowledgements

 

 III.     Introduction

 

IV.     Critical Competitive Capabilities and priorities of the operations function 

 V.     Quality and Performance 

         A. Scope of Services Offered 

         B. Company/Industry Strengths and Weaknesses 

         C. Sources of Business 

VI.     Process/Function Analysis 

         A. AAA Contract Obtainment 

         B. Process Structure 

VII.     Lean Systems

VII.    Analysis of Total Quality Management (TQM)

VIII.  Operations Planning and Scheduling

IX.    Inventory Management

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X.    Recommendations 

XI.    Lesson Learned

XII. Conclusions 

XIII. Appendices