Process Analysis

Superior Towing first obtained a contract with AAA who provided them with dispatching software. Basically, standing as the middleman between member & AAA.

• A member calls AAA to say that they need assistance, AAA sends the nearest contracted company to help out.

• Dispatching sends the call to the tablet of the nearest driver to the call.

• The contracts with ZOHO, AAA, and Towbook are crucial to this business.