Competitive Capabilities & Priorities

Rebekah   

Competitive Priorities

The critical dimensions that a process or supply chain must possess to satisfy its internal or external customers, both now and in the future. Superior Towing focuses on quality, time, flexibility, and cost. When a customer is calling for a tow Superior Towing understands the customer is in a very stressful situation and it is important to them to alleviate that stress. With speed, knowledge and great customer service, they will help sort out everything as efficiently as possible. 

Quality

Superior Towing provides consistent quality by meeting the needs of customers on a consistent basis. They have designed their quality to reduce errors and achieve a similar outcome over time. With the latest trucks and equipment Superior’s fleet is capable of towing everything from motorcycles to semi-trucks. The safety of the customer’s vehicle is of utmost importance.

Time

Superior Towing strives on delivery and speed by quickly filling their client’s requests. The average wait time for a driver to wait for a towing company is about 50 minutes to 1 hour. Superior’s clients have an average wait time of 35-45 minutes. In dire situations this shorter weight time means a lot to clients and they are more likely to choose Superior over the competitor. In order to have this advantage on competitors Superior owns 42 trucks that can assist just about any driver.

 

Flexibility

As previously mentioned, Superior Towing has an extensive 42 Truck state of the art fleet that includes two 50 ton heavy duty rotators, a 35 ton heavy duty wrecker, a 25 ton heavy duty wrecker, a 12 ton medium duty wrecker, flatbeds, tractors,  refrigerator trailers, dry van trailers, landoll trailers, road service trucks, R.G. N. lowboy trailers, and emergency response clean-up and support trucks. With this variety of trucks, Superior can provide towing for cars, heavy-duty vehicles such as trailers, busses, trucks, and cement mixers.

Cost

Superior Towing  delivers the best service at the lowest possible cost to satisfy the clients. With the many different services Superior's prices range from $60 for roadside tire change and up depending on the service.

CLICK HERE to view all services provided by Superior Towing.